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Frequently Asked Questions
Once I make a purchase, how can I contact you to talk about the project?
After purchase, you will be directed to a Thank You page instructing you to schedule some time for chat or a call with a representative so you can personally brief us on how you want your property to be presented in the video.
What do I need to get started?
We will need photos and / or footages
of the property, its address, and information as well as your business / agent logo.
Where can I upload our footages?
You can upload footages and documents on cloud drives such as Google Drive and Dropbox, then grant us access to download them.
What are 'captions'?
Captions are texts animated in the video. A good number of captions are available for each package.
What software(s) are you editing our videos on?
We edit on Adobe Premiere Pro CC 2019 and Adobe After Effects CC 2019. For audio, we use Adobe Audition 2019.
How long will you store the final edited videos?
We store all the files and videos for 2 months in our database so that if we need any revision after the completion, we'll be glad to do that for you within a period of 2 months.
Seems like you're all caught up! Now let's make some great videos for you.